Phone Services

Cellular and Wireless Phones - Although the State Corporation Commission (SCC) does not regulate wireless telephone providers, as a service to Virginia's wireless consumers, its Division of Communications will work with the following wireless providers to try to resolve wireless complaints:

Alltel Wireless
Appalachian Wireless
Cingular Wireless
Ntelos Wireless
Sprint Nextel
T-Mobile
US Cellular Corporation
Verizon Wireless

Complaints can be filed with the SCC if you are a Virginia resident.

File a complaint with the SCC Division of Communications

 

If you are not a Virginia resident, you should file your complaint with your state utility commission, which regulates utility companies doing business in your state.

To locate your state utility commission.

 

The Federal Communications Commission (FCC) regulates and oversees cellular/wireless phones and pagers and investigates such consumer complaints.

For complaints about wireless service from other providers, you can file your complaint by writing, calling or e-mailing the FCC.

FCC’s Consumer Help Center

 

Landline Phones – The State Corporation Commission (SCC) Division of Communications handles complaints regarding to landline phone issues.

Complaints can be filed with the SCC if you are a Virginia resident.

File a complaint with the SCC Division of Communications

 

If you are not a Virginia resident, you should file your complaint with your state utility commission, which regulates utility companies doing business in your state.

To locate your state utility commission.

 

For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.  Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.