Consumer complaints against towing and recovery operators and tow truck drivers operating in Virginia generally may be filed with our office. However, not all towing complaints fall within our jurisdiction. For example, complaints alleging violations of local ordinances should be filed with the appropriate local office.
The Department of Criminal Justice Services is responsible for the registration of tow truck drivers operating in Virginia. Inquiries concerning whether a particular driver is registered should be directed to that Department.
Once you have determined that the Office of the Attorney General of Virginia is the proper agency to assist you, you may download our towing complaint form.
File a towing complaint
Completed complaint forms may be sent to:
Office of the Attorney General of Virginia
Consumer Protection Section
202 North Ninth Street
Richmond, VA 23219
Fax: (804) 225-4378
For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.