3 Steps to File Your Complaint

 

Determine Where to File

We handle a variety of consumer complaints against businesses operating in Virginia, but not all complaints fall within our jurisdiction. Before filing a complaint with our office, check out our Agency Search feature to find the right agency to handle your complaint.

You also may click on the Common Complaint Topics listed below for more information and what agency can best assist you.

Complaint Topics

Banks and Other Financial Institutions Legal Services Contracts 
Business vs. Business Lemon Law
Business Operating Outside of Virginia Membership Campgrounds
Charities Phone Services
Collection Agencies  Price Gouging
Credit Services Businesses Private Disputes Between Individuals
Extended Service Contracts  Time-Share
Health Clubs  Towing
Insurance Companies  Travel Clubs 
Landlord/Tenant Utilities

For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.  Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.

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Speed Up The Complaint Process

  1. Use our online complaint form. It is the quickest way to get your complaint filed and processed.
  2. If you cannot file online, download and complete our printable complaint form to ensure prompt processing.
  3. Type if possible or submit a legible hand-written copy.
  4. Be sure to sign and date your printed complaint form, otherwise it will be returned to you for signature.
  5. All written complaints are scanned. Please only staple once.
  6. Assemble photocopies of all of your documents (*do not send originals*) and submit them all at the same time as your complaint form. Sending them seperately slows down the complaint process.
  7. Provide all the necessary complaint details, but be concise.
  8. State the specific resolution you are seeking.
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File Your Complaint

You may complete a complaint form online or download one of our complaint forms.

Online Complaint Form (Preferred Method) Download Printable Complaint Form
   

Towing Complaint Form
Price Gouging Complaint Form

 

Completed complaint forms may be sent to:
Office of the Attorney General of Virginia
Consumer Protection Section
202 North Ninth street
Richmond, Virginia 23219
Fax: 804-225-4378

Motor Fuels Price Gouging Complaint Form

** Note that price gouging complaints related to the sales of motor fuels should be filed with the Virginia Department of Agriculture & Consumer Services, Office of Weights & Measures **

Completed motor fuels price gouging complaint forms may be sent to:
Virginia Dept. of Agriculture and Consumer Services
Office of Weights and Measures
PO Box 1163
Richmond, Virginia 23218

For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia.  Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.