Business versus Business Complaints
Complaints made by one business against another business, or which involve goods or services purchased for commercial use (as opposed to personal, family, or household purposes), generally are not resolved through complaints filed with government agencies. Such complaints generally are resolved through the courts or various forms of alternative dispute resolution (ADR). The Better Business Bureau (BBB) does accept some complaints made by one business against another business. In some cases, forms of ADR, such as mediation or arbitration, are available through the BBB to help resolve the dispute.
Learn more at the Better Business Bureau website.
For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.